| Dear Clients: The people of Hill's are committed to earning your trust every day. As pet nutrition professionals and pet owners, we love animals as you do. Because of this, we work extremely hard to deliver nutritional products that promote the well-being and long life of your pets as well as our own. So it is extremely troubling to Hill's people that even a single pet would ever be exposed to harmful ingredients, as has happened with the recent industry recalls. That's why we are determined to continue to lead the industry with further initiatives to safeguard pets: - Hill's is working to ensure that the very few ingredients we now get from outside North America will in the future be obtained only where food safety procedures are most reliable. In the meantime, we will continue to test all ingredients rigorously.
- In honor of the special relationship we have with pets, Hill's is providing a one million dollar grant to fund a major collaborative effort among key leaders in the veterinary profession to help ensure improved pet health in the future.
- Hill's is actively supporting the National Pet Food Commission in their efforts to improve pet food safety throughout the pet food industry.
We do all these things in our continuous improvement efforts to offer your pet the best food possible. You've trusted our brands for nearly sixty years because they promise:
Safety First — Our rigorous safety procedures are the foundation for your
pet's well-being.
The Best Nutrition — Precisely balanced nutrition through continuous research
and innovation to meet the specific needs of your pet.
Great Taste — The delicious taste pets love, in the varieties of flavors
you like.
Outstanding Value — The cost per day of feeding our food is less than
you think.
Highest Quality — The highest quality food backed by your veterinarian's
endorsement and our 100% guarantees.  Our commitment means simply this: you can confidently feed our products to the pets you love. We value the special love that comes from pets and the happiness they bring. Because of this, we continually strive to provide the food choices that will extend the relationship you share with your pets. This is the promise I've made to my cats, Kipper and Spot, and the promise I'm making to you and your pets.
 Bob Wheeler
Chairman & CEO | 
