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Alta Rancho Pet & Bird Hospital 

Online Store



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For your convenience, we maintain an online store where you can purchase drugs, pet food and pet supplies and have them delivered to your home for a nominal fee.  Once you purchase drugs, you can request refills directly from this store.  If you are within the Alta Loma, Rancho Cucamonga, Upland, Ontario, Claremont, Fontana and the Inland Empire regions and new to the store, we encourage you to explore these online features and make the most of them.  Click here to access our Online Store

Frequently Asked Questions:

What are the Home Delivery
Shipping Rates and Options?

The classes below ship separately: multiple rates may apply, one for each ship class in an order.
  • Prescription items (Rx): Allow 1-2 days for veterinary approval.
  • Please note order items may ship separately to deliver within shipping window.

The following rates apply to all Standard Pharmacy Orders:

  • Exceptions include "Remind Me" Monthly Doses, Insulin, heavy item orders (items over 3 lbs) and diets
  • All UPS options must be sent to physical address - No PO Boxes for expedited orders.
  • Federally controlled substances require an adult signature to receive the shipment and must be delivered to a physical address via an expedited shipping option
Type of Order Orders $49 & Up Orders Under $49
Standard (5-9 business days) FREE $4.79
Ground (3-5 business days) $6.95 $6.95
3 Day (3 business days) $12.95 $12.95
2 Day (2-3 business days) $15.95 $15.95
Next Business Day PM $19.95 $19.95

Type of Order Orders $49 & Up Orders Under $49
Alaska and Hawaii Only (Priority) $4.00 $8.79

The following rates apply to Heavy Item Orders:

*items over 3 lbs

Shipping Method Shipping Cost
Bulk Items $6.95 plus $0.30 per pound over 3 lbs

The following rates apply to "Remind Me" Orders:

  • Auto-Shipments of Flea/Tick/Heartworm Monthly Doses
  • All Remind Me orders shipping to Alaska or Hawaii are charged Priority Shipping Rates
Shipping Method Shipping Cost
Standard (5-9 business days) FREE

The following rates apply to Temperature Controlled Shipments:

* Orders only ship Monday-Thursday and will not be processed the day before a major holiday.
* If shipping to extreme temperature zones, please consider shipping to a location where someone is available to receive the package promptly.
* Please call Customer Care at 1-877-738-4443 FREE for clarification
Shipping Method Shipping Cost
UPS Overnight (1-2 business days) $19.95

The following rates apply to Hill's Diet Orders:

* Orders ship three times per week so please allow 3-5 business days for delivery
* Not able to deliver pet food to Alaska or Hawaii
Product Weight (lbs) Orders $49 & Up Orders under $49
All Sizes FREE $5.00

The following rates apply to Royal Canin and Purina Diet Orders:

* Orders ship daily so please allow 2-3 business days for delivery, dependent on product   availability.
* Not able to deliver pet food to Alaska or Hawaii
Product Weight(lbs) Standard Ground Autoship and Non-Autoship
All Sizes FREE

The following rates apply to Oravet Orders:

Shipping Method Shipping Cost
Ground (3-5 business days) FREE
Next Business Day PM $10 flat rate

We determine the most efficient shipping carrier for your order. The carriers that we use are:

U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx.

If you’re trying to estimate when a package will be delivered, please note the following:

Credit card authorization and prescription approval must be received prior to processing.

Please allow 5 -7 business days for transit in addition to the approval time.

If an order is approved after the 3:00pm (CT) cutoff, the order will process the next business day and ship on the second business day following order approval. 

The U.S. Postal Service deliveries occur Monday through Saturday, excluding holidays while Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.

Why was my prescription declined?

In order for you to have a prescription filled, your pet must have been seen by our veterinarians within at least one year.  Certain drugs may require more frequent examinations due to the nature of the medical condition being managed.  Many drugs require blood tests for monitoring prior to being refilled.  If you are having difficulties filling a prescription, please call our office at (909) 980-3575.

What if I am not certain if there is still a valid prescription for my animal?

If you are uncertain about the status of your prescription, simply call our reception desk at (909) 980-3575.