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Web Site Privacy Information

Alta Rancho Pet & Bird Hospital recognizes that respecting user privacy over the Internet is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for the site: http://www.altaranchopet.com. The Site is operated by Alta Rancho Pet & Bird Hospital Inc..

If you have questions or concerns regarding this statement, you should first contact our site coordinator at arphweb@aol.com or by postal mail to:

    Alta Rancho Pet & Bird Hospital
    8677 19th Street
    Alta Loma, CA

Identifying Information:

In general, you can visit the Site without telling us who you are or providing any information about yourself. In some areas of the Site, we ask you to provide information that will enable us to process an order, offer services that require registration, assist you with technical support issues or to follow up with you. Generally, Alta Rancho Pet & Bird Hospital requests identifying information when you:

  •     Register on any of our web sites.
  •     Place an order.
  •     Provide feedback to an online survey or tell us about an idea or suggestion.
  •     Participate in a rebate program, contest, or other promotional offer.
  •     Request a SPECIAL SERVICE
  •     Request information or files from technical support or customer service.

In these instances, Alta Rancho Pet & Bird Hospital will ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with these services. In all instances, if you receive a newsletter or other mailing from us, you will always be able to "unsubscribe" to these mailings at any time.

What Alta Rancho Pet & Bird Hospital Will Do With Your Information. If you choose to give us personal information for any of the purposes above, this information is retained by Alta Rancho Pet & Bird Hospital and will only be used by Alta Rancho Pet & Bird Hospital to support your customer relationship with us. We will not add you to a mailing list, or newsletter without your registration for this service. We will only contact you if further information is required from you to complete a service.

What Others May Do With Your Information:

Alta Rancho Pet & Bird Hospital does not share, rent, or sell any personally identifying information provided through our Site (such as your name or email address) to any outside organization for use in its marketing or solicitations. From time to time Alta Rancho Pet & Bird Hospital may use agents or contractors who will have access to your personal information to perform services for Alta Rancho Pet & Bird Hospital (such as DATABASE MAINTENANCE, FURTHER EXAMPLES), however, they are required by us to keep the information confidential and may not use it for any purpose other than to carry out the services for Alta Rancho Pet & Bird Hospital. In addition, Alta Rancho Pet & Bird Hospital may also share aggregate information about its customers and its web site visitors to advertisers, business partners, and other third parties. For example, we might share that our users are x percent PCs users and y percent Macintosh users. None of this information, however, will contain personal, identifying information about our users.

Alta Rancho Pet & Bird Hospital On-line Store.

The Alta Rancho Pet & Bird Hospital On-line Store is designed to give you options concerning the privacy of your identifying information. If you choose, you can set up an account. This will allow you to have a customized order page for express ordering and to view your purchasing history. To protect your privacy, we have designed the Sites to include certain steps to verify your identity before granting you access or enabling you to make corrections in an account. You will always have access to this account information and can view it, update it or correct it at any time. To access your information, you will need to use a password.

When purchasing products through the our web site, we will communicate with you via e-mail regarding the status of your order. Orders fulfilled on our on-line store are processed through a 3rd party who handles shipping and payment procedures.

Third Party Links

Alta Rancho Pet & Bird Hospital does provide links to other sites. Other Internet sites and services have separate privacy and data collection practices. Once you leave Altaranchopet.com website, Alta Rancho Pet & Bird Hospital cannot control, and has no responsibility for, the privacy policies or data collection activities at another site.


At times, we will use a feature on your web browser to send your computer a "cookie". We do not use cookies to retrieve any personal information from your computer. We only use cookies to learn ways to enhance our Sites, and to give you better, more personalized service while in our web site. You can reset your browser to refuse all cookies or indicate when a cookie is sent. However, some functions of the Sites will not function if you refuse cookies. These areas of our web site will have information posted about cookies, and when a cookie will be uploaded to your computer.

Children's Privacy Protection

Alta Rancho Pet & Bird Hospital is sensitive to the heightened need to protect the privacy of children under the age of 13. The vast majority of the material on our web site is appropriate for children under the age of 13. We do not knowingly collect data from children and, if we learn that we have received personal data from a child, we will remove this information from our database.
Changes to this Policy

Alta Rancho Pet & Bird Hospital may, from time to time. revise its privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.
Contacting Us. If you have any questions about our privacy policy and/or the practices of our web site, you can write to:

Alta Rancho Pet & Bird Hospital
8677 19th Street
Alta Loma, CA 91701

Credit Card Security

We know customers are concerned about credit card security. Any credit card transactions are performed by a bonded secure merchant service provider. All of your infomration is stored on a secure server in encrypted format. None of that information is directly accessible at our physical place of business.
If you choose to use a Credit Card, your personal credit card information will not be shared with any other business, person or entity.