Fiscal Policies at ARPH

Policies of Alta Rancho Pet & Bird Hospital

Welcome to Alta Rancho Pet & Bird Hospital. The following list details some of our office fiscal policies and medical policies applicable to our patients from Alta Loma, Rancho Cucamonga, Upland, Ontario, Claremont, Fontana, and the entire Inland Empire, CA.

Please take a moment to familiarize yourself with them so that we can serve you better. If you have any questions regarding these or any of our fiscal policies or practices, please feel free to discuss them with our staff.

• Please feel free to discuss fees in advance of treatment as all fees are due and payable at the time of service.
• Payment may be either cash, money order, Debit Cards, Visa, Discover Card, MasterCard, American Express, Care Credit, and Scratch
• In the event that a personal check is accepted for payment (at the discretion of management) A service charge of $25.00 will be charged for any returned checks. Once a check has been returned to us from the bank due to insufficient funds, you will be placed on a cash or credit card basis for payment for a period of one year.
• Financing may be available with approved credit through Care Credit Inc. You can apply in our office or online.
• A service charge of 1.5% per month shall be applied to any outstanding balances.
• Pets may be brought to the hospital for evaluation by minors, but adult consent will be required prior to any treatment.
• A deposit of 50% or more is required for all hospitalized and/or surgical patients.
• A deposit of 75% is required for all boarding.
• For their safety and the safety of others, we require that all pets be on leashes or in carriers.
• All boarding and/or hospitalized pets must have proof of current vaccinations or proof of protective antibody titers performed by a licensed veterinarian. If proof is unavailable, they will be administered upon entry at our normal fees. If you do not want your pet immunized, we will place him/her in the isolation ward which will incur additional fees.
• All boarding and/or hospitalized pets must have proof of current vaccinations or proof of protective antibody titers performed by a licensed veterinarian. If proof is unavailable, they will be administered upon entry at our normal fees. If you do not want your pet immunized, we will place him/her in the isolation ward which will incur additional fees.

Drug/Product Return:

• • In accordance with California State law, we are unable to resell drugs which have been previously dispensed.  Therefore, we cannot refund the cost of any prescription drugs which have been dispensed.
  • Unopened, undamaged products (not drugs) may be returned for a full refund within 7 days of purchase.
  • Food: Hill’s Prescription Diets and Healthy Advantage Diets are unconditionally guaranteed.  If your pet will not eat the food, or you are dissatisfied for any reason, you may return the food for a full refund or exchange for an alternate Hill’s product within 2 weeks of purchase.
  • Clients wishing to donate unused drugs to other clients who are financially unable to purchase the drugs may do so at the discretion of the management.   Expired drugs cannot be utilized for this purpose
• Due to the size of our hospital, we do not have a staff member on the premises throughout the night. In the majority of cases, this does not pose any undue risk to your pet. In cases where your pet is in need of 24 hour monitoring, we have access to the facilities at the California Veterinary Specialists, 2409 S. Vineyard Ave Suite O, Ontario, CA 91761. Your pet may be transported there at your request (and at your expense) if it is deemed necessary and/or if you prefer such care. Of course, you will be responsible for the fees incurred at the Emergency clinic and must arrange payment with them directly.

Appointment Confirmation Policy:

To better accommodate you and ensure we are maximizing our team’s time to see more patients in need, we have implemented the following appointment confirmation policy.

Here’s how it will work:

• 5 days prior to your appointment, you will receive an email and text message reminder to make sure the appointment still works with your schedule. If not, we encourage you to call us to reschedule.
• 3 days prior to your appointment, you will receive an email and text message reminder with a request to confirm your appointment.
• 2 days prior to your appointment, you will receive an email and text message reminder with a request to confirm your appointment.
• 1 day prior to your appointment – If you have not yet confirmed your appointment, you will receive a text message from our practice, asking you to confirm your appointment by 4pm. Unconfirmed appointments will be released so that another pet can be scheduled.

The goal of this policy is to increase our availability to treat pets in need.

Thank you for trusting us to care for your pet!

---

 

Financing

Whether it’s a routine checkup, illness, or an emergency, you shouldn’t have to worry about how to pay for the best medical care for your pet. To make your experience better, we offer a variety of payment options to suit your needs.

• Payment is expected when services are rendered. In order to focus on our patients’ needs, customer service and minimizing costs, we do not bill.
• We accept debit cards, credit cards (Visa, Mastercard, Discover, American Express), cash, checks, CareCredit and Scratch.

---

Quality veterinary care has its attendant costs. We do not want financial issues to prohibit you from providing your pet with the service he/she needs and deserves. Moreover, we do not want financial issues to affect our relationship with you.

As such, we are pleased to offer the CareCredit card, North America’s leading client payment program. CareCredit makes it easier for your pet to receive the veterinary care they need immediately—while allowing you to pay for it over time with low and no interest monthly payments that are easy to fit into your monthly budget. So, your pet can receive the necessary veterinary care they need immediately and you can conveniently pay with low, monthly payments.

To help take the financial stress out of your pet’s health care decision making, we strongly suggest looking into pet insurance. There are a number of reputable companies in the market who offer affordable policies, which will cover a good portion of your pet’s bills. Click here for links to Pet Insurance Carriers.